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Privacy Policy

This Privacy Policy is maintained by TIKS Solutions Pty Ltd, trading as TIKS ("we", "us" and "our") and relates to the collection and use of personal information you may supply to us or we may collect from you through your dealings with us, including via access to our contractor engagement and management system known as TIKS (the System) or any other system maintained by us or your conduct on any web or technology maintained by us.


We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time.


We recognise the importance of protecting the privacy of your information, in particular, information that is capable of identifying an individual ("personal information"). This Privacy Policy governs the manner in which your personal information will be dealt with including but not limited to collection, access, storage and use of personal information which we obtain as part of our business operation. By accessing our website, the System, other systems or databases maintained by us or otherwise transacting with us, you agree to and acknowledge the content of this Privacy Policy. This Privacy Policy is in addition to any other terms and conditions applicable to our dealings with you. This Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.


Personal Information
Personal information about you is collected only when knowingly and voluntarily submitted and when reasonably required by us to perform one or more of our functions or activities.


Personal Information is collected by our organisation via the following: direct requests for information made by us to you either verbally or in writing, online and hard copy application forms completed by you or on your behalf.


We may also make use of personal information collected by our clients from users of the System once it is inputted into the System.

We may also collect personal information indirectly through publicly available means or through websites (such as Google or social media sites) who disclose to their users that the user's personal information is provided to businesses such as ours. We may also collect or have access to personal information obtained by related entities such as TIKS.


It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia including the Australian Privacy Principles (APPs). The type of personal information that we may collect and hold includes: your names, addresses, contact details such as telephone numbers and email addresses, evidence of competence or specific work skills, details of course attendance and/or achievement, attendance at work sites or locations.


Where it is reasonable and practical to do so we will only collect personal information about you from you. You have no obligation to provide any information requested by us however if you choose to withhold personal information from us it may prevent us from being able to provide you with access to the System or other systems maintained by us.


We will take reasonable steps to ensure that your personal information is accurate, complete and up-to-date as soon as practicable after receiving your notification of any error or inaccuracy.


Use of Information
In relation to personal information collected from users of our management system known as TIKS or differently skinned systems built on the TIKS platform (Portals) (the System), the predominant use of such information is to populate and maintain the databases within those systems, for use by our clients and their personnel and contractors.


If you are a user of the System it is important to understand that collection of personal information from you may be used in assessing your competencies, experience, site attendance and other key criteria. Failure to provide certain information, or poor assessment results may have adverse consequences to you.


We may continue to use your personal information even after you cease using the System, including retaining your personal information in the System. 


We will not disclose your personal information unless you have consented to that disclosure. Your consent may be express or implied. We may also disclose your personal information where it is required or authorised by or under an Australian law or a court/tribunal order or where a permitted general situation exists under the APPs. Where disclosure is necessary for an enforcement related activity of an enforcement agency, we will provide written notification of that disclosure as is required by the APPs.


We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.


We may be engaged by third parties (such as site operators who have implemented the System at their site) to collect personal information from you via the System. In that instance, we may disclose your personal information to them via the System to allow them to make full use of the System.


We may disclose your personal information to recipients that are outside of Australia. Currently, there are no nominated overseas recipients. We will use reasonable endeavours to ensure that overseas recipients comply with the APPs.


We strive to ensure the security, integrity and privacy of personal information collected and held by us, and we review and update our security measures in light of current technologies. Unfortunately, we cannot guarantee that our data storage measures are totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information we collect from you from misuse, interference, loss and unauthorised access, modification or disclosure.


Where the personal information is no longer required for the purpose for which it was collected (or a permitted secondary purpose) we will take reasonable steps to destroy or de-identify the information.


IP Addresses
If information is gathered by our website/portal or online database, our web servers may gather your IP address to assist with the diagnosis of problems or support issues with our services. This information is gathered in aggregate only and cannot be traced to an individual user.


Cookies and Applets
We may use cookies to provide you with a better experience when using our website/portal. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.


Access to Informationinteract with us anonymously or using a pseudonym. However, this will mean that there are some products and services that you will not be able to enjoy. These include TIKS. We will endeavour to take all reasonable steps to keep information about you accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. Further, you may request access to any of your personal information we hold except if the provision of the information is contrary to any applicable privacy law.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.


If you wish to make a complaint regarding any aspect of the collection, access to, use or storage of personal information by us, please make your complaint in writing to the address below. We will consider your complaint promptly and contact you to seek to resolve the matter. If we have not responded to you within a reasonable time, you are entitled under privacy legislation to make a complaint to the Office of the Australian Information Commissioner.


Please direct all requests for access to or correction of personal information or all complaints to:

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